Opening Hours
| Monday | – | 9am-6pm |
| Tuesday – Thursday | – | 9am-5pm |
| Friday | – |
8.45am-4.30pm |
| Saturday | – | Closed |
| Sunday | – | Closed |
Phone: 01738 624884
Opening Hours
| Monday | – | 9.00 – 18.00 |
| Tuesday – Thursday | – | 9.00 – 17.00 |
| Friday | – | 8.45 – 16.30 |
| Saturday | – | Closed |
| Sunday | – | Closed |
Phone: 01738 624884
Appointments
Appointments can be made from 8.45am onwards.
Appointments
01738 624884
Emergency Treatment
We are are committed to see our own registered patients for acute dental emergencies within 24hrs. If following guidelines your concern is non-urgent you may be asked to wait for a few days.
If you have an emergency you can phone the main line we will advise the best way forward. If appropriate you will be given an appointment on the day.
Please only attend at the time given and you will be required to wait in your vehichle and we will fetch you from there.
Outside of normal working hours please phone NHS 24 on 111
01738 624884
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Welcome to Kenney and Mackay Dental
Kenney Mackay Dental is a recognised Vocational Training practice which means that we are approved to provide post graduate training. To be a training practice involves meeting specific criteria. These include, using all the latest materials and techniques, adhering strictly to current infection control guidelines and ensuring all our staff receive regular training to improve their skills and knowledge. We receive regular inspections to ensure that we consistently maintain our high standards.
NOTICES
Return to general dentistry
From the 1st November the Scottish Government has announced a full range of NHS dental treatment will now be available. What is perhaps less clear is that all the same restrictions on patient numbers and numbers of appointments still stand.
COVID-19 is still here and as such we all must remain vigilant and play our part as we are asked to do. As dentists we have been asked to not do what we are trained to do, that is care holistically for peoples oral health. This has been an incredibly difficult time for us, and even more so for you our patients that have been unable to receive the care you deserve.
We have and will continue to followed Health Protection Scotland guidance and will gradually work towards being able to bring this Government pledge of access to a full range of NHS treatment to our patients. It will be some time before we can operate how we did in a pre COVID 19 era.
So please bear with us. You will continue to be asked COVID screening questions. You will continue to be asked to wait in your car until called. There will be no waiting room inside and no toilet facilities available either. You will be asked to antibac your hands and wear masks in communal areas of the practice. Ideally your treatment would be provided in single appointments and we will be avoiding bringing people back where possible.
More information can be found here at NHS INFORM
Contact Us
01738 624884
Complaints / Comments
We always try to resolve your complaint at the most appropriate level. If you can, first talk to a member of staff involved with your care. We will try to sort out the complaint at that time.
If you are unable to talk to the member of staff involved with your care, ask to speak to with one of the partners.
We aim to try to resolve your complaint at the time it is made – this can be in person, in writing, or by email/fax. However, if we can’t resolve your concern at the time then we will write to you within 3 days explaining our processes.
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In the unlikely event that we can’t resolve your complaint then there are further options available to you:
Scottish Public Services Ombudsman (SPSO)
4 Melville Street
Edinburgh
EH3 7NS
Tel.: 0800 377 7330
www.spso.org.uk
Freepost EH641, Edinburgh EH3 0BR
Open from 9.00am – 5.00pm (Mon – Fri), from 10.00am – 5.00pm (Tues)
General Dental Services (for complaints about private treatment)
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CRO 6BA
Tel.: 08456 120 540 at local rate (Mon-Fri, 9.00am – 5.00pm)
info@dentalcomplaints.org.uk
www.dentalcomplaints.org.uk